Thank you for taking the time to fill out our Survey! Please answer the following questions to the best of your ability and press the "Next Question" button below.
When thinking about taking a cruise vacation, please indicate to what extent a cruise line's tipping policy is a factor in your decision to choose a particular cruise line, and, to what extent it is a factor if choosing between two cruise lines.
Some cruise lines include tips in their cruise price, some expect passengers to tip crew members at their discretion, and on some cruise lines tipping is not required. For each of the cruise lines below, please check the one box that you believe best represents their overall tipping policy.
Carnival
Celebrity
Crystal
Holland America
Norwegian
Princess
Royal Caribbean
Overall when taking a cruise, which one of these tipping policies do you or would you prefer? Prefer tips included in price Prefer tipping to be encouraged with guidelines Prefer tipping not required Prefer pre-set tips automatically added to your bill
Please indicate to what extent you feel tipping is appropriate for service in each of the following areas of the ship?
Some cruise lines automatically add service charges of up to 15% on all beverage orders at the bar. To the best of your knowledge, which of the following cruise lines add this 15% service charge to bar orders only?
If a cruise line added 15% to all beverage orders at the bar, would that prevent you from considering that cruise line for your next cruise?
Yes No
If Yes, why?
Cruise Line X's current policy is a tipping not required policy, which is not the same as a no tipping or tips included policy. Guests are free to extend monetary recognition to individuals that have contributed to the cruise experience. Service staff members are permitted to accept tips, and the decision whether to tip, whom to tip and how much to tip is entirely up to the individual customer. No members of the staff are permitted to solicit tips or make suggestions of amounts for tipping.
Currently, on Cruise Line X, you cannot add a tip to your bill for beverage orders at the bar. Would you like the opportunity to add a tip to your bill at the bar?
If Cruise Line X were to continue with their current tipping not required policy but implemented an automatic service charge of 15% on all beverage orders at the bar, would that prevent you from considering Cruise Line X for your next cruise?
On Cruise Line X, would you like the opportunity to add a tip to your bill in other areas of the ship (i.e. for beverage service in the casino, health spa massage etc.)? Yes No